Privacy - Policy
Introduction
At SolTrack Ai, we understand the importance of your privacy and are dedicated to safeguarding the personal and business information you share with us. Our software is designed specifically to help solar panel installation businesses streamline their operations, automate client acquisition and follow-up processes, and focus on their craft. This Privacy Policy outlines how we collect, use, manage, and protect your information. By using SolTrack Ai, you agree to the terms laid out in this policy.
SolTrack Ai is constantly evolving to meet the needs of solar panel installation businesses, with the goal of saving you time and simplifying your work. We value your loyalty and feedback, and this policy may be updated to reflect changes in our practices, so we encourage you to review it periodically.
Information We Collect
To provide our services, we collect various types of information, including:
Personal Information: When you register for SolTrack Ai, we collect personal details such as your name, company name, email address, and billing information
Business Data: As a user of our software, you may enter business-specific information, such as customer contacts, installation projects, schedules, and progress reports. This data is crucial to ensuring SolTrack Ai can help you manage your business more effectively.
Usage Information: We collect data on how you interact with SolTrack Ai, such as login times, feature usage, and activity patterns. This helps us identify areas where we can improve the software and offer you a better experience.
How We Use Your Information
The information we collect is used to optimize and deliver the SolTrack Ai services to your business. Specifically, we use your data to:
1. Provide and Improve Our Services: Your data helps us operate and enhance SolTrack Ai, ensuring that it runs efficiently and effectively for solar panel installation businesses. We continually seek ways to improve the software to meet your evolving needs, from refining automation tools to adding new features.
2. Facilitate Client Acquisition and Follow-Up: SolTrack Ai is designed to automate the process of acquiring new clients and following up with existing customers. By organizing your business data, SolTrack Ai allows you to focus on your core work—installing solar panels—while the software handles client management.
3. Billing and Account Management: We use your payment information to process your monthly subscription and manage your account, ensuring that you have uninterrupted access to the services SolTrack Ai offers.
4. Communication and Updates: We may use your contact information to communicate important updates, such as changes to the software, new features, or tips on getting the most out of SolTrack Ai. We may also send promotional offers, though you can opt-out of these at any time.
5. Product Enhancements: SolTrack Ai is committed to continuous improvement. We use your feedback, as well as analysis of how you and other users interact with the software, to develop new features and refine existing ones. Your input guides us in the right direction, allowing us to better serve your business.
How We Use Your Information
At SolTrack Ai, we take the security of your data very seriously. We use advanced security measures to protect your personal and business information, including:
Encryption: All data transmissions between your device and our servers are encrypted using industry-standard protocols.
Secure Servers: We store your information on secure servers protected by firewalls and other security technologies to prevent unauthorized access.
Access Control: We limit access to your data within our organization to only those employees who need it to provide the services you've signed up for.
Access Control: We limit access to your data within our organization to only those employees who need it to provide the services you've signed up for.
Data Retention
SolTrack Ai retains your personal and business data for as long as you maintain an active subscription. If you choose to close your account or stop using our services, we may retain your information for a reasonable period to fulfill legal obligations, resolve disputes, or enforce agreements. After this period, your data will be deleted or anonymized.
Sharing of Information
SolTrack Ai does not sell or rent your personal information to third parties. We may share your information in the following instances:
1. With Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services, such as payment processors, data storage providers, or customer support services. These providers are obligated to keep your information confidential and secure.
2. For Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request from a governmental authority (e.g., to comply with a court order, subpoena, or legal process).
3. Business Transfers: If SolTrack Ai is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of such changes and ensure that your information remains protected.
Your Rights
3. Business Transfers: If SolTrack Ai is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of such changes and ensure that your information remains protected.
Access: You have the right to request a copy of the personal information we hold about you.
Correction: If you believe any information we have about you is inaccurate, you can request that we correct or update it.
Deletion: You have the right to request the deletion of your account and any associated data.
Data Portability: You can request that we transfer your data to another service provider if you choose to discontinue using SolTrack Ai.
Opt-Out: You have the right to opt-out of receiving promotional emails from us. However, we may still send you non-promotional communications, such as account updates or legal notices.
International Users
SolTrack Ai operates globally, serving solar panel installation businesses around the world. By using our services, you acknowledge that your personal data may be transferred to and processed in countries outside your own, including the United States or other countries where our servers are located. We ensure that any data transfers comply with applicable data protection laws and that your information remains secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make any significant changes, we will notify you by email or through a notice on our website. Your continued use of SolTrack Ai after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way we handle your information, please feel free to contact us at:
SolTrack
Email: [email protected]
Phone: +36 20 579 7236
We are here to support you in growing your solar panel installation business, and we are dedicated to ensuring your privacy and data security as you continue using SolTrack Ai.