It learns your clinic first
Before it answers anything it is loaded with your prices, your providers, your hours and the line it does not cross. Nothing about your clinic is improvised on the call.
Automated front desk
The front desk
that never closes.
The enquiry that lands at 9:47 on a Sunday gets answered at 9:47 on a Sunday. Soltrack knows your treatments, your providers and your prices, holds a real conversation, and hands you the appointment already booked. Your team goes back to treating people.
Answers in seconds, any hour, in your clinic’s name.
06:41
On the deskSince 18:00
On the deskSince 18:00
Hello, Dr. Lena ChoLumen Aesthetics
Came in0calls, DMs and forms
Answered02 went to voicemail
Booked0of 12 who wanted to
Needs you0waiting on the clinic
Overnight
View all 15
18:00 last night to
01:34 this morning
- Priya N.Web form, chemical peel18:27
Consult booked, Thu 11:00 - Carmen V.Saw the Instagram ad18:54 · 2m 14s
Consult booked, Wed 09:30 - Marcus T.Missed call, back in 9s19:21 · 1m 36s
Booked, Fri 16:1519:21Rang out, no voicemail19:21“Sorry we missed you, Marcus. Want a slot?”19:23Booked Fri 16:15, deposit taken - Nadia F.WhatsApp, asking prices19:49
Consult booked, Fri 12:00 - Ashley R.DM about lip filler20:16
Consult booked, Thu 14:00 - Tomas B.Text, move Friday20:52 · 28s
Moved it, slot refilled - Robyn M.DM about tox pricing21:38
Consult booked, Tue 10:15 - Devin O.Web form, microneedling22:41
Consult booked, Mon 15:30 - Sana K.Missed call, back in 11s23:57 · 2m 02s
Consult booked, Wed 13:00 - Elena R.WhatsApp, deposit01:34
Answered, holding Thu 16:00
Where the money goes
Four leaks, and not one of them
shows up on a report.
Each one, what it actually looks like, and what Soltrack does about it.
One hundred chances, one monthIllustrative
Booked and treated
Sixty one of the hundred became revenue and your software counted every one. The other thirty nine are on this page too. Nothing your clinic owns will ever show them to you.
Leak 01 of 04
Enquiries that arrive after you close
- Monday 11:20A call lands in the middle of a treatment. It rings out.
- Sunday 21:47A DM. Seen at the time, replied to never.
- Sunday 14:06A form on your site, filled in while you are shut.
By the time anybody has a free hand, they have booked somewhere else.
What Soltrack doesSoltrack answers on every channel, at any hour, in your clinic name.
Leak 02 of 04
Chairs that empty and never refill
- Tuesday 08:00The reminder goes out, and it is read.
- Tuesday 09:30No reply. Nobody chases it, nobody calls.
- Tuesday 14:00An hour of provider time, with nobody in it.
A shop sells the stock tomorrow. A treatment hour is simply gone at 15:00.
What Soltrack doesSoltrack asks for a confirmation rather than sending a reminder, calls when nobody replies, and offers the freed hour to somebody waiting.
Leak 03 of 04
Reviews nobody gets round to asking for
- Thursday 16:20A patient leaves pleased, and says nothing in public.
- Thursday 16:21An unhappy one needs no prompting at all.
- Friday 18:40Asking falls to whoever is on the desk at closing.
Whoever gets asked decides what your clinic looks like on Google.
What Soltrack doesSoltrack asks at the right moment for the treatment, and routes an unhappy answer to you privately instead of to Google.
Leak 04 of 04
The list you already paid to build
- 4 months agoA consult who asked what it costs, then went quiet.
- 9 months agoA treatment plan, half finished.
- 18 months agoA six month recall that nobody ever chased.
You paid to acquire every one of them. They are in your software now.
What Soltrack doesSoltrack works the list in rotation, oldest and highest value first, in the clinic voice rather than as a campaign.
Chances100
Became revenue61
Lost, with a reason39
On your reportNone
A chance is any moment money was on the table: an enquiry, a booked hour, a treated patient, a name already on your list. The split is a shape, not a measurement, and it is not taken from a client. Your own numbers come off the baseline call.
How it works
Five stages,
from the message to the morning.
How it starts
Two weeks from yes, and about two hours of yours.
Nothing to install and nothing to learn. Every date, and what is actually asked of you on each one.
Signing to answeringTwo weeks
- Day 0The baseline callThirty minutes of yoursWe write down what your desk catches today: enquiry volume, how many go unanswered, your no-show rate. You keep that page either way.
- Day 1You hand over the factsAbout an hour of yoursTreatments, prices, providers, opening hours and the rules you already run. One form and one call. Nothing to install.
- Day 2 to 12We build it around your clinicNone of yoursYour voice, your price list, your calendar. We test it against real enquiries from your own inbox before it answers a single patient.
- Day 14It answersYou carry on treatingIt goes live on your number and your channels. From here it is ours to run, and the same five numbers come back to you every month.
Your time, totalAbout 2 hours
Software to installNone
Your phone numberStays yours
Live onDay 14
Two weeks is what we commit to rather than an average of past builds. If your practice software needs something unusual we say so on the baseline call, before you sign anything.
What you open to
Open it at nine and last night is a finished document.
This is the whole of your side of it. One screen, nobody has to log into it, and there is nothing on it to configure.
Monday, 09:02
Dana opens it with her coffee. She has not touched it since Friday.
You are not buying software you have to run. You are hiring the front desk you cannot staff: it works every hour of the night, it never asks for a raise, and it has never once let a phone ring out.
Mikail RajabliFounder
Instagram DM21:47, Sunday
answered in 40s
Consult bookedThursday, 14:30
A cancellation08:12, Tuesday
11 minutes
Slot refilled08:23, Tuesday
app.soltrack-ai.com, which is live. Lumen Aesthetics is a fictional clinic and every figure on the screen is an illustrative example, not a client result.
What you get
One price, and the whole desk.
Six things, and you do not pick between them. The leaks are not separate, so neither is the answer to them.
One price, all of itNothing sold separately
- Every channelPhone, Instagram, WhatsApp and your web form.
- Every hourNights, weekends and the whole of your lunch.
- Real bookingsInto your calendar, against who is actually free.
- No-show chasingIt confirms, then calls, then refills the slot.
- Reviews asked forEvery happy patient, at the right moment.
- Your lapsed listWorked in rotation, month after month.
ChannelsFour
CoverEvery hour
Logins for youNone
Modules to pickNone
You do not buy these separately, because the leaks are not separate. The patient who ignores a reminder is the same patient who ends up on the lapsed list eight months later.
Clinics
Two kinds of clinic, two shapes of leak.
A med spa loses a booking in a race. A dental practice loses one to a drift. Both are the same missing hour, and each one is built for differently.
Med spas21:47, Sunday
They ask tonight and book with whoever answers first.
- The enquiry arrives as a DM, not a phone call.
- The ticket is high enough that one lost booking hurts.
- By Monday afternoon the deposit is paid somewhere else.
Nobody raced you for this one. It just drifted.
- A recall was due in March and nothing happened.
- Hygiene slots go empty and are never refilled.
- Treatment was planned, quoted, and never started.
Try it yourself
Do not take our word for it. Talk to the desk.
Every other section on this page is us describing what it does. This one is the desk itself, answering as it would at 21:47 on a Sunday. Nothing to install, nothing to sign up for, and the clinic is invented.
The automated front desk
Message the desk at 21:47.
The clinic is shut and the thread is already running. Type into it, or take one of the four questions.
- It quotes a priceFrom the clinic’s own list, with the provider it applies to.
- It refuses the clinical oneAsk if filler is safe while pregnant. It says no, and hands over.
21:47
Lumen Aesthetics
lumenaesthetics
Demo
Sunday night. Lumen is shut until Monday at 09:00.
- how much is lip filler?21:47
- Lip filler at Lumen is from $650 a syringe with Nadia Okafor, RN, and $780 with Dr Amara Reyes. Most first appointments are one syringe.21:47
- A consultation is $50, and that comes straight off the price if you go ahead. Shall I look at Thursday?21:48
Ask it something
- It finishes the jobA provider, a time, checked against a real diary.
- Nobody at Lumen was awake for any of that.
Yours would hold your prices, your providers and your diary, and answer in your name.
Book a baseline callThe automated front desk
The same desk, living on their website.
A real clinic site with the widget installed. Scroll it, then open the bubble. It answers in their name, on their prices.
ridgelinedental.com
That page is fixed-width and old-fashioned on purpose. The widget does not care
Most clinic sites still look exactly like that. It is one line of script on whatever you already have, and nothing about the page has to change.
The automated front desk
Email the desk.
A real enquiry, sent the way a patient would send it. Press Send and watch what comes back.
Gmail Draft saved
To
Lfrontdesk@lumenaesthetics.com
Cc Bcc
Keep the reference in the subject. It is how the desk follows a thread that has been going for a week.
Gmail Replied in 41 seconds
Re: [LM-4K2P] Morpheus8 top up before a wedding Inbox
LLumen Aesthetics front desk
to me21:48
Hi Priya,
Good to hear from you, and yes, Nadia is still here.
One session four weeks out is plenty of time before the 14th, and after a full course last spring a single top up is normally all it takes. Nadia will confirm that when she sees your skin on the day.
She has Thursday the 12th at 14:30 or Friday the 13th at 11:00. A top up is $900 and there is no consult fee for returning patients.
Shall I hold the Thursday?
Lumen Aesthetics front desk
Good to hear from you, and yes, Nadia is still here.
One session four weeks out is plenty of time before the 14th, and after a full course last spring a single top up is normally all it takes. Nadia will confirm that when she sees your skin on the day.
She has Thursday the 12th at 14:30 or Friday the 13th at 11:00. A top up is $900 and there is no consult fee for returning patients.
Shall I hold the Thursday?
Lumen Aesthetics front desk
It read the history, it did not re-sell the course she already bought, and it left the clinical call to Nadia.
The automated front desk
What voicemail costs you.
Your numbers, not ours. Drag anything and watch it move.
Calls, DMs and form fills your clinic gets in a month.
Messages that arrive after hours, during treatments, or on a Sunday.
What one booked treatment is worth, on average.
Your booking rate when somebody actually replies in time.
Roughly what is left after product, room and provider time.
Modelled revenue lost to unanswered enquiries
$0
per year · $0 / month
Missed enquiries / month0
Lost patients / month0
Profit lost, at your margin$0
Book a call about it
Illustrative. What you actually recover depends on how many enquiries you miss, how many of those would have booked, and what a booking is worth to you.
What it costs
Pick the door that fits your clinic.
Start with the audit, or hand us the whole desk. Either way you pay nothing toward setup until it is booking the patients you are losing today.
Find out where it leaks
Find out exactly where your clinic loses bookings before you commit to anything.
$3,00060-minute session
Materials in 48 hours. Credited in full toward setup within 30 days.
- An hour, together. Your questions, your numbers, your diary.
- Every route in, mapped. Phone, forms, Instagram, email, recall, and where each one loses people.
- For every leak, the fix. What we would put in, and what it is worth over a year.
- The write up in 48 hours. Yours to keep, whoever you build it with.
Move to the front desk within 30 days and the
$3,000 is credited in full. The audit becomes free.
Who this is not for
Book your audit
· $3,000
Clinics that already know exactly where every booking leaks and what fixing each one is worth. If you have that map, skip straight to the fit call.
Rather talk it through first? Book a fit call.
The ultimate front desk
A 24/7 intake team that answers every call, message and form, qualifies it against your criteria, and books it before the patient rings the practice down the road.
Scoped to your clinic on the call. No per booking fees, ever. Desk live within 30 days.
- Phone. Answered inside two rings, any hour, and qualified on the call.
- Your website. Text chat or a live voice call with the same agent, day or night.
- Email, DMs and forms. Read, qualified and chased until the consult is booked.
- Written into your diary. In the software you already run, with the transcript attached.
- The retainer is the managed service. We tune it every month, you get a direct line to us, and a report of every enquiry we caught, at whatever interval you want it.
- It fails safe. If it ever drops, calls fall back to your existing line.
You pay for the build after it books
You pay $0 of the setup until the desk has booked ten qualified appointments in your first thirty days.
Qualified means answered, matched to your own criteria, and sitting on your calendar with the transcript attached. Every enquiry is answered inside sixty seconds at any hour; miss that on more than one in a hundred and that month is free. If it ever gives clinical advice, that month is free and the setup is credited back.
Who this is not for
Let’s see if we’re a fit
Clinics fielding fewer than about fifty enquiries a month, and anyone shopping for a chatbot they configure themselves. This is a managed operation, not software, and we take one clinic per area.
Thirty minutes, and you keep the numbers either way.
Not sure which one? Start with the audit. It comes off the setup in full if you go on to the desk.
Who we are
You are handing this to somebody.
Here is who.
There are no client logos to hide behind, so this is the honest version: who built it, who runs the other half of it, and who picks up when something breaks at two in the morning.
For the last few years I have built the systems that run quietly behind other people’s businesses. An operations agent a venture fund CEO runs his day through. The onboarding automations behind a med spa software company. Recall and reactivation work for dental clinics in Moscow.
The same thing was true in every clinic I looked at. The marketing worked. The reminders went out on time. And then the part that needed an actual human being with a free hand quietly did not happen, month after month, and nobody could point to where the money went.
Every clinic I looked at had the same hole. The part that needed a free hand never happened, month after month.
Mikail RajabliFounder
Axmed is the other half of the company. He runs how a clinic hears about us in the first place, the outbound side end to end, and he is the second opinion on the offer before any of it reaches a clinic.
Between the two of us nothing ships that only one person thought was a good idea, which is slower and has been right most of the time.
The other half of the company. He runs how a clinic hears about us, and he is the second opinion on the offer.
Axmed AshurbekovCo-founder
Straight answers
The questions owners actually ask.
Soltrack builds and runs the automated systems behind the front desks of US med spas and dental practices. Every call, Instagram DM, WhatsApp message and web form a clinic cannot get to is answered, qualified against the clinic’s own criteria, booked against real provider availability, and written up before the practice opens. It is a service we run rather than software anyone at the clinic logs into or configures.
No, and it is built so it cannot. Every call rings your desk first and only reaches us once nobody there can pick it up. The enquiries your people can take, they still take. What changes is what happens to the ones they cannot.
One document, which you approve before anything goes live: your treatments, your prices, your providers, your hours and your booking rules. A question outside it gets a straight answer that somebody will come back to them, and your team is told. It does not fill a gap with a guess.
A written note in your inbox, usually before the patient has finished putting the phone down. Who called, what they asked for, what they were told, and the appointment if one was made. It lands in your calendar and your practice software too, if that is where you want it.
If they ask, they are told, and we would not build it any other way. It answers as your clinic’s assistant rather than as an invented person, and anything it is not certain of goes to your team instead of being improvised.
Days rather than weeks, and you hear it before any patient does. We work from the way your desk already answers, you listen to it handling real situations, and nothing reaches a patient until you have said yes to how it sounds.
Soltrack
Find out what yours is leaking.
A baseline call is thirty minutes. You leave with your enquiry volume, your no-show rate, your review count and the size of your lapsed list written down, whether or not you ever work with us.
Book a baseline call