An answering service answers.
That is the whole of it.
A live answering service is a real person picking up when you cannot, and for the narrow job of not letting a phone ring out it works. The trouble starts on the eight things that happen after somebody picks up, and two of those eight it does exactly as well as we do.
The eight jobs a front desk
actually has to do.
The same table the homepage carries, with the column that matters to you next to ours. It does two of the eight as well as we do.
| An answering service | Soltrack | |
|---|---|---|
| Answers after hours and at weekends | Yes | Yes |
| Books into your real calendar | Rarely | Yes |
| Calls a patient who ignores messages | No | Yes |
| Reschedules instead of losing the slot | No | Yes |
| Asks for the review, and gates it | No | Yes |
| Works your lapsed patient list | No | Yes |
| Someone else builds and maintains it | Yes | Yes |
| Knows your treatments, providers and prices | No | Yes |
Every row is a job, not a feature. A clinic does not lose money because a tool lacks a checkbox, it loses money because one of these eight did not happen on a Tuesday night.
When an answering service is
the right answer.
Take the answering service if what you want is a human voice on the phone at 2am and nothing after that. The message lands with your desk in the morning and your desk does the rest, which is fine when your desk has the hour. It is the hour that is usually missing.
Compared against the rest
Find out what yours is leaking
Thirty minutes, and you leave with your own numbers written down whether or not you ever work with us.