What counts, in writing
Signed before it goes live
First we write down what counts as a booked job for you, and we both sign it. We record and transcribe every call, so we never have to argue about what counted.
Answering service for garage door companies A car stuck in the garage can't wait for Monday.
Soltrack answers while your techs are on jobs, finds out what's wrong with the door, quotes your service call fee and books the visit.
A real call flow
Watch it take a call.
6:50
00:15Call Ended
Brannock Garage
SpeakerFaceTimeMuteMoreEndKeypad
Brannock Garage Doorsnow
You're booked for 7:40 this morning. Your tech will text you when they're on the way.
Live callCall ended+1 (602) 555-0193
Mon 6:50 AMDesk
Hey, Brannock Garage Doors, this is Sam. Quick heads up, we record these calls. What's going on with the door?
Caller
The spring on my garage door just snapped and my car's stuck inside. I have to get to work.
Desk
Please don't try to lift the door yourself. The tech will handle the spring.
Caller
How much is this going to cost me?
Desk
The service call is $89. The tech quotes the repair at the door before any work starts.
Desk
A tech can be there at 7:40 this morning. Shall I book it?
Caller
Yes, please, book it.
Desk
What's your name, the address, and a number the tech can text?
Caller
Dana Brooks, 4120 East Ridgeview Lane. 602 555 0193.
Desk
Got it, Dana. The tech will text you when they're on the way.
Intake checksCheckingQualifiedVisit booked, today 7:40 AM
The problemCar stuck insideFee quotedAddress
Monday, 6:50 am. A spring snaps with the car inside. The Brannock desk answers, warns the caller off the door, quotes the service call and books a tech for 7:40. Try it in your browser
Every kind of call
What it does with each call.
| The call | What the desk does |
|---|---|
| A broken spring | Tells the caller not to lift the door or touch the springs, then books the visit. |
| A car stuck inside | Offers the earliest time first and flags the call to your office. |
| A door off its track, an opener or a keypad | Books the visit with the problem written down for the tech. |
| A door stuck open that won't lock | Alerts your office straight away. |
| A warranty question, a bill or a complaint | Takes a message for the office. |
Everything your tech needs,before they reach the door.
What's wrongCar stuck insideAddressService fee quotedSafety warning givenVisit booked
It quotes your service call fee from your own price list, and the tech prices the repair at the door.
Prices on the phone
Your service call fee,never a repair price.
The desk quotes the service call fee from your own price list. Your tech looks at the door and prices the repair before touching anything, so the caller hears one clear number on the phone and the rest at the door.
Works with your tools
It books into what you already use.
- The visit goes on your Google or Outlook calendar, or into HighLevel with the contact and the appointment.
- Urgent calls can post in your Slack and text your office through your own phone system: Quo, Dialpad, RingCentral, Aircall or HighLevel.
- It doesn't connect to field service job software today. Each booking reaches you by email with the write-up.
Your options
Four ways to handlethe calls you miss.
| Option | While your techs are on jobs | Books the visit | Who sets it up |
|---|---|---|---|
| Voicemail | The caller can leave a message | No | Nobody |
| A human answering service | A person takes a message | Usually not | You and the service |
| A self-serve receptionist app | Answers and follows what you set up | If you connect a calendar | You |
| Soltrack | Answers, puts a stuck car first and books the visit | Yes, on your calendar | We do, and we run it |
Our guide compares what each one costs and which calls it loses: Automated front desk vs answering service.
The numbers
The numbers behind a missed call.
14%
of calls to home services businesses went unanswered
CallRail, January 202552%
of home services calls reached a person
Invoca, July 20267x
as likely to qualify a web lead when firms tried within an hour
Harvard Business Review, 2011Every source, and the numbers we leave out, are in What a missed call costs.
How it starts
You keep your number.It takes the calls you can't.
1
We set it up on your business
Your services, prices, area, hours and who to wake up for an emergency. Before anything goes live, we write down what counts as a booked job.
2
You forward the calls you miss
After-hours, busy and unanswered calls go to the desk. New leads from your quote form and your ads get their call-back from it too.
3
It books, you get the recap
It writes up every call, so you see what it booked. Once a week you get a short update.
The pilot
We run it at our cost until itbooks your first five jobs.
The desk goes live
Your calls and your quote forms
It starts answering the calls you miss and calling back your quote requests. We pay for every minute it spends on the phone.
Five booked jobs
From your own leads
Once the fifth one is on your calendar, you decide: keep it at half what everyone else will pay, or walk away owing nothing.
We take a few companies in each trade, one per area.
Book a fit callPricing
Start with the desk,or start with your numbers.
The desk costs nothing until it has booked five jobs on your calendar from your own leads.
The automated front desk
Founding companiesWe build it and run it. It answers the calls your office misses, books the jobs on your calendar and sends you a recap of every call.
$0 to start
Until the desk has booked five jobs. If you keep it after that, you pay half what later companies will, priced on the call by the size of your business.
Book a fit call- Nothing to pay before the fifth booked job, setup included
- We both sign what counts as a booked job before we start
- We pay for every minute on the phone during the pilot
- One company per trade in each area
- You keep your number and forward the calls you miss
The intake consultation
You'll know where jobs leak out of your calls and quote forms, what each leak costs you a month, and what to fix first.
$2,200
If you go ahead within 30 days, the full $2,200 comes off whatever we build for you.
Book the consultation- An hour, one on one with Mikail, who builds the desks
- Before the call we read your website, quote forms and reviews
- We map how leads reach you: calls, forms, texts and email
- We price each leak from your own call volume and ad spend
- A ranked fix list and a build plan within 48 hours
- You keep the recording and the report
Questions
The stuff you're already wondering.
Ask your own question
Ask anything about the desk, the pilot or whether it fits your company. It answers from our own pages.
The answers are automated and come from our own pages. They can be wrong.
Can an answering service book same-day garage door repairs?
Yes. It offers the open times on your calendar, the earliest first when a car is stuck, and books the one the caller picks.
What happens when a car is stuck inside?
The desk offers the earliest time you have and flags the call to your office, so someone can step in if nothing today works.
Will it quote repair prices?
Only your service call fee. The tech prices the repair at the door before touching anything.
What does it tell someone with a broken spring?
It tells them not to lift the door and not to touch the springs or cables, because the tech handles those.
Does it work with my field service software?
Not directly today. It books on your Google or Outlook calendar or into HighLevel, and each booking reaches you by email.
Can it text my techs?
Yes, through your own phone system once it's connected: Quo, Dialpad, RingCentral, Aircall or HighLevel.
What does it cost?
Nothing until five booked jobs are on your calendar. Then keep it at the founding price, or walk away owing nothing.
Do I keep my phone number?
Yes. Forward the calls you can't take, and your office keeps the rest.
Give me thirty minutes.I'll find you one expensive leak.
Bring your call volume and what you're spending on marketing. I'll tell you on the call whether this is worth doing, and that includes telling you when it isn't.
Rather write? [email protected]