What counts, in writing
Signed before it goes live
First we write down what counts as a booked job for you, and we both sign it. We record and transcribe every call, so we never have to argue about what counted.
24/7 answering service for water damage restoration companies At 2am, the homeowner calls the next number on the list.
Soltrack answers the emergency calls your team can't, tells the caller what to do first, gets the address and what happened, and pages your on-call tech.
A real call flow
Watch it take a call.
2:10
00:15Call Ended
Ashcombe & Reyes
SpeakerFaceTimeMuteMoreEndKeypad
Ashcombe & Reyesnow
We've paged the on-call tech. They'll call you within 15 minutes.
Live callCall ended+1 (713) 555-0164
Sun 2:10 AMDesk
Ashcombe and Reyes, this is Mateo. Heads up, this call's recorded. What's going on?
Caller
A pipe burst under my kitchen sink. There's water everywhere and it's getting into the hallway.
Desk
First, turn off the main water valve if you can. It's usually by the water heater or where the line comes into the house.
Caller
Okay, found it. It's off.
Desk
Good. Is the water anywhere near outlets or anything electrical?
Caller
No, just the floor.
Desk
Do you have homeowners insurance?
Caller
Yeah, I do.
Desk
What's your name, the address and the best number for the tech?
Caller
Lena Ortiz, 7714 Bellaire Court. 713 555 0164.
Desk
I've paged the on-call tech. They'll call you back within 15 minutes and head your way.
Intake checksCheckingQualifiedOn-call tech paged, 2:13 AM
What happenedRoomsWater offInsuranceAddress
Sunday, 2:10 am. A pipe bursts in a Houston kitchen. The Ashcombe & Reyes desk answers, gets the water shut off, writes up the damage and pages the on-call tech. Try it in your browser
The emergency call
When the water is still coming in.
- It asks one question first. Is the water still coming in?
- It gives one safety line. The main shut-off is usually by the water heater or where the line comes into the house. Stay out of rooms where water is near outlets. Call 911 if anyone is in danger.
- It gets the address. Then it takes the caller's name and number and reads the number back.
- It alerts your on-call tech. It sends the address, what happened and the caller's number.
- It tells the caller what happens next. Your tech calls back within the time you set. On our demo desk that's fifteen minutes.
The calls that can wait
For old damage, it booksan assessment on your calendar.
A slow leak, old damage, mold or anything already dry goes on your calendar as an assessment. The booking carries what happened, the rooms, whether the water is off and the insurance carrier.
The job, written up beforeyour tech is in the truck.
AddressWhat happenedWater shut offRooms affectedInsuranceOn-call tech paged
Mateo, the restoration desk, speaks English and Spanish.
What it won't do
Four things the desk never does.
- Quote a repair price. Your tech explains the costs on site.
- Promise that insurance will pay. It writes down the carrier, and your tech walks the homeowner through coverage.
- Judge whether a room is safe, beyond the one safety line.
- Promise a time your tech can't keep.
How your tech hears
Your on-call tech gets it three ways.
- An email the moment the desk flags the call.
- A text through your own phone system once it's connected: Quo, Dialpad, RingCentral, Aircall or HighLevel.
- A post in your team's Slack channel, if you use one.
Leads can also go into HighLevel, with the write-up attached to the contact.
Your options
Four ways to handle the 2am call.
| Option | At 2am | Books the assessment | Who sets it up |
|---|---|---|---|
| Voicemail | The caller can leave a message | No | Nobody |
| A human answering service | A person takes a message and passes it on | Usually not | You and the service |
| A self-serve receptionist app | Answers and follows what you set up | If you connect a calendar | You |
| Soltrack | Answers, checks the water and alerts your on-call tech | Yes, on your calendar | We do, and we run it |
Our guide compares what each one costs and which calls it loses: Automated front desk vs answering service.
The numbers
The numbers behinda missed 2am call.
14%
of calls to home services businesses went unanswered
CallRail, January 202552%
of home services calls reached a person
Invoca, July 2026Every source, and the numbers we leave out, are in What a missed call costs.
How it starts
You keep your number.It takes the calls you can't.
1
We set it up on your business
Your services, prices, area, hours and who to wake up for an emergency. Before anything goes live, we write down what counts as a booked job.
2
You forward the calls you miss
After-hours, busy and unanswered calls go to the desk. New leads from your quote form and your ads get their call-back from it too.
3
It books, you get the recap
It writes up every call, so you see what it booked. Once a week you get a short update.
The pilot
We run it at our cost until itbooks your first five jobs.
The desk goes live
Your calls and your quote forms
It starts answering the calls you miss and calling back your quote requests. We pay for every minute it spends on the phone.
Five booked jobs
From your own leads
Once the fifth one is on your calendar, you decide: keep it at half what everyone else will pay, or walk away owing nothing.
We take a few companies in each trade, one per area.
Book a fit callPricing
Start with the desk,or start with your numbers.
The desk costs nothing until it has booked five jobs on your calendar from your own leads.
The automated front desk
Founding companiesWe build it and run it. It answers the calls your office misses, books the jobs on your calendar and sends you a recap of every call.
$0 to start
Until the desk has booked five jobs. If you keep it after that, you pay half what later companies will, priced on the call by the size of your business.
Book a fit call- Nothing to pay before the fifth booked job, setup included
- We both sign what counts as a booked job before we start
- We pay for every minute on the phone during the pilot
- One company per trade in each area
- You keep your number and forward the calls you miss
The intake consultation
You'll know where jobs leak out of your calls and quote forms, what each leak costs you a month, and what to fix first.
$2,200
If you go ahead within 30 days, the full $2,200 comes off whatever we build for you.
Book the consultation- An hour, one on one with Mikail, who builds the desks
- Before the call we read your website, quote forms and reviews
- We map how leads reach you: calls, forms, texts and email
- We price each leak from your own call volume and ad spend
- A ranked fix list and a build plan within 48 hours
- You keep the recording and the report
Questions
The stuff you're already wondering.
Ask your own question
Ask anything about the desk, the pilot or whether it fits your company. It answers from our own pages.
The answers are automated and come from our own pages. They can be wrong.
Can an automated desk answer water damage emergency calls at 2am?
Yes. It answers, asks whether water is still coming in, gives one safety line, takes the address and the caller's number, and alerts your on-call tech, who calls back within the time you set.
What does it tell a caller whose water is still coming in?
It tells them where the main shut-off usually is, to stay out of rooms where water is near outlets, and to call 911 if anyone is in danger. Then it gets the address.
Does it promise that insurance will pay?
No. It writes down the carrier, and your tech goes through coverage with the homeowner.
Does it quote repair prices?
No. It books the assessment, and your tech explains the costs on site.
Does it speak Spanish?
Yes. Mateo, our demo restoration desk, answers in Spanish when the caller speaks Spanish. Your write-up still comes in English.
Where do the leads go?
Each call reaches you by email with the write-up. It can also go into HighLevel, and urgent calls can post in Slack.
Should I use an automated desk or a human answering service?
A person reads emotion better and handles complaints well, but most services take a message and charge by the month for a bundle of minutes. The desk books the assessment and alerts your tech. Our guide compares the two.
What does it cost?
Nothing until five booked jobs are on your calendar. Then you decide whether to keep it at the founding price or walk away owing nothing.
Will callers know it's automated?
Every caller hears first that the desk records the call. If someone asks whether it's a person, the desk says it's an automated assistant and goes back to the damage.
Give me thirty minutes.I'll find you one expensive leak.
Bring your call volume and what you're spending on marketing. I'll tell you on the call whether this is worth doing, and that includes telling you when it isn't.
Rather write? [email protected]